Our Customer Service is based in Paris and available Monday to Friday, from 9:30 am to 1 pm and from 2 pm to 5:30 pm CST, except on French bank holidays.

YVES SALOMON U.S.

Would like to get more information on our products, return your order, or ask about shipping policy? Welcome to Yves Salomon Help Center. Check our F.A.Q

YVES SALOMON U.S. Help Center

What are the benefits of creating an account?

How to change my personal information?

What to do if you lost your password?

How to subscribe to the newsletter?

How do I delete my account?

MY ACCOUNT

What products are available to purchase on Yves-Salomon.com?

How to find a product on Yves-Salomon.com?

Does Yves Salomon offer customized and made-to-order products?

What should I do if an item is unavailable?

How can I find out my size?

Is the product available in store?

PRODUCT INFORMATION

How to order online?

How do I know that my order is accepted?

Can I cancel or amend my order?

Which currencies are accepted?

Which payment methods are accepted?

Can I use different payment method?

Is it safe to buy online on Yves-Salomon.com?

My payment has been refused, what should I do?

When will I be charged?

Do you offer VAT / duty-free?

How can I retrieve the invoice for my purchase?

ORDER & PAYMENT

Delivery charges and conditions

In which countries and regions can you deliver?

Track the delivery of your package

Package returned to sender

Package hold by customs

EXPEDITION & DELIVERY

How to return my order?

What are the return deadlines?

What is the processing time for returns?

Is it possible to make an exchange?

Is it possible to return a discounted product?

Is it possible to use my own return service?

Refund

The product received is faulty

There is an error in my order

RETURN, EXCHANGE & REFUND

Need help with your product?

General Care

Furs

Leathers

Wool & Cashmere

Silk

Feathers

Parka

Down Jacket

Summer storage

Is it possible to have my Yves Salomon product altered?

Is it possible to have my Yves Salomon product repaired?

Can I get a replacement part for my Yves Salomon product?

CARE & REPAIR

How do I apply for a job at Yves Salomon ?

RECRUITMENT

Press & Communication

Yves Salomon Éditions

Wholesale

CONTACT

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